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Things to be aware of while shifting:

House shifting is a challenging task as it is; add in the task of choosing between different transporters and the promises made by them, it only makes your job that much tougher. Whether you an amateur hiring packers and movers for the first time or someone who has a lot of shifting experience, there’s always some pitfalls to avoid and rules which should be adhered, and this list of Do’s and Don’ts will ensure that you have a smooth move-

Always insist on a legal documented Sale/Shifting Agreement

Make sure you sign a legal document with the transporter that clearly defines the following:

  • Total price to be charged by the transporter
  • Responsibilities of the transporter, including compensation to be paid in case of damage to the goods.
  • Timeline for delivery of goods
  • Packing material to be used by the transporter
  • Insurance details, if any
  • Delivery mode – whether the goods will be transported by road, rail or air. In case of surface (road) transport, the contract should mention if the truck will be on an individual or sharing basis.

Check for hidden costs and get a FINAL price

Most transporters will give you lower quotes to close the deal but some hidden charges that will inflate your final bill. You need to be very careful of this practise and ask the transporter to mention the FINAL figure inclusive of all expenses in the quotation and agreement.

Insist that the final figure quoted to you includes:

  • Total cost of DOOR to DOOR delivery. Some transporters might ask you to pay extra for delivery of goods from their warehouse (in case of outstation shifting), hence it is important that the contract mentions the exact address where the goods should be delivered by the transporter.
  • If unpacking is not included in the cost, then it should be mentioned clearly.
  • GST amount should be clearly mentioned in case the Transporter is charging GST.  Please Note : GST applicable is 5% and not 18%
  • Any toll tax should not be payable by the customer. So make sure the transporter does not charge you extra for that.
  • Some transporters mention “Out of pocket expenses” in the quote without giving a figure. Please insist on either getting it removed, or on a specific figure to be mentioned. 

Beware of transporters asking for 100% advance

  • DO NOT PAY 100% advance to the transporter under any circumstance.
  • Advance amount should not be more than 75% of the total shifting charges.
  • Make sure a proper receipt of the advance paid is given by the transporter.

The “Transit Insurance” FRAUD

Most transporters will charge you 1-1.5% of the value of good as “Transit insurance”. They will promise that this Transit insurance will cover any damage to the goods during transportation.

However, in reality, Transit Insurance DOES NOT cover any damages to the goods. No Insurance company in India cover any loss of damage of goods while transit.

Transit Insurance only covers complete (100%) loss of goods in case of any accident/fire (of the vehicle carrying the goods).

In case a customer still goes for Transit insurance, please insist on the policy document issued by the insurance company. The policy document should clearly mention the details of the goods being transferred and the vehicle details (in which the goods will be carried).